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Legal · ETW CRM · Versión en castellano

ETW CRM Terms of Service

Last updated: October 6, 2026

These terms govern the use of ETW, a service of GREIG MOISES, Argentine tax ID (CUIT) 20-44329999-9, located at MEJICO 378, X5000 CORDOBA, CORDOBA, Argentina. By using ETW you accept these terms.

1. The service

ETW is a CRM that lets businesses serve their customers over WhatsApp and over their website's chat, with an inbox shared with their team and an AI customer service assistant configured by the business.

ETW is a Meta Tech Provider. The business connects its own WhatsApp Business account through Meta's Embedded Signup and remains the owner of that account and its number. If the business connects the number it already uses in the WhatsApp Business app, it can keep using the app on its phone; in that case, and only if the business agrees when connecting, its contacts and up to 6 months of chat history are imported.

2. Account and the business's responsibility

  • The business protects its users' credentials and is responsible for what is done with its account.
  • The business complies with the WhatsApp Business policies and Meta's terms: it only messages people who gave it their consent, does not send spam, and honors opt-out requests.
  • The business is the controller of its end customers' data: it must have a legal basis to process it and must tell them it uses ETW and an AI assistant to serve them. ETW processes that data on behalf of the business, as a service provider (section 25 of Argentine Law 25,326).
  • The business is responsible for the information it provides to the assistant and for what it sends to its customers.

3. WhatsApp costs

Messages charged by Meta are paid by the business directly to Meta, with the payment method it adds to its WhatsApp Business account. The price of ETW is separate.

4. The AI assistant

The assistant is for customer service: it answers about the information the business provides and follows its rules, and it is not a general-purpose assistant. Its replies are generated by a language model and may contain mistakes. The business can review conversations, adjust the rules and take over at any time, and the assistant hands the conversation over to a team member when appropriate. WhatsApp data is not used to train artificial intelligence models.

5. Availability

We work to keep the service always available, but there may be interruptions for maintenance or third-party failures (Meta, AI providers, servers). Meta may restrict or disconnect a number under its own policies; in that case we notify the business.

6. Termination

The business can disconnect its number, delete a number's data or close its account at any time (see Data deletion). We may suspend an account that breaches these terms or Meta's policies.

7. Personal data

Personal data processing is governed by the Privacy policy.

8. Changes

If we change these terms, we publish the new version on this page with its date and, if the change is significant, we notify the businesses that use ETW.

9. Governing law

These terms are governed by the laws of the Argentine Republic.